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Executive Customer Service Representative


This is a Contract position in Somerset County, NJ posted December 24, 2019.

Leading technology solutions partner in the Bridgewater, Nj area is looking for highly skilled customer service representatives to help implement new division of their logistics department. Knowledge of Sales Force and SAP programs preferred as well astute knowledge of all MS Office systems. Representative would need to posses high level of customer service capabilities to be able to manage interdepartmental and client relationships. Job Responsibilities: Taking the customer’s incoming calls and e-mails, manage and answer query -First Contact resolution & Escalate complex queries and complaints to CX & Dispute team. Register query & complaint in CRM Utilize all technology to manage customer interactions via phone, email, chat and on line/Webshop. Take and manage customer’s orders to guarantee that the volumes and prices and validity, in accordance with the agreement to avoid issues in the invoice’s payment. Support Scheduling center activities related to volume changes informed by the customer. Provide ETA to customers and support Scheduling deliveries. Interact with Customer Service back office and support Sales team on pricing, agreement terms, other customer inquiries. Provide Customer documentation copy via Email. Example invoices, proof of delivery or other Customer related documents/information. Make Outbound After service “calls to customers. As example: call proactive new customers to explain the Welcome Package. Check trends and Proactive communicate changes to the customers. Send Surveys. Address low score supporting the Customer Back office Customer Experience, Query and Complaint and dispute Management team. Manage customers with EDI, promoting new customers to receive electronic documents and usage of On Line webshop/NSC on line services. Works and thinks safety 24/7. Does assigned daily work daily to meet KPI objectives of RNA OTC. Minimum Qualifications: High School Degree College Diploma desired: Business Admin, Computer Science, other Minimum 3 years customer service experience required Experience with SAP and SalesForce systems a plus Excellent Customer Service skills must possess excellent communication skills, able to work independently, Excellent Computer skills (including SAP, Salesforce, Microsoft Office- Excel, PowerPoint, Word document, Internet), ability to prioritize and be the advocate of the customers. Other qualifications: Passionate about serving customers, able to work under pressure and strong sense of urgency Must have strong customer service skills and interpersonal communication skills Applications accepted immediately. Assignments with Manpower provide many opportunities such as health benefits, furthering education, free college and much more Please inquire with a recruiter today