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Payroll Client Services Specialist


This is a Contract position in Berkeley Heights, NJ posted December 27, 2019.

Seeking independent self-starters/leaders who have at least 1-2 years of experience in account management or client services, or with exposure to different products within HCM client service (workers comp, retirement services, payroll (ideally), time and attendance, etc.). The position will deliver customized, timely client service by assisting with phone and email troubleshooting, as well as questions from clients while delivering accurate, friendly and dependable resolutions. PERKS Overtime pay plus yearly bonus FREE COFFEE EVERY DAY! Casual, friendly and collaborative work environment (Our reputation is based on our culture and environment) 401k match, medical, dental, vision, STD and LTD and over 3 weeks off in your first year Commuter benefits Dedicated, structured training to set employees up for success and career growth into other areas Essential Duties and Responsibilities Work as an integral part of the Client Service team, contributing to the departments ability to consistently meet and exceed performance goals Identify, troubleshoot and/or escalate data or program specified issues to the appropriate level of management Assist and manage ongoing projects both internal and external Responsible for exemplifying excellent client experience by consistently delivering accurate, reliable and timely data Communicate with clients over the phone; evaluate their needs and specifications Serve as an escalation point of contact for client questions/concerns and drive resolution toward a result that exceeds the clients needs Act as a backup to fellow team members that may not be available Setup and manage online reports, web uploads, and quarterly reports Minimum Qualifications (Knowledge, Skills, and Abilities) Minimum 1-2+ years of client service experience (ideally in payroll or HCM suite ) Bachelors degree or equivalent related experience Excellent proficiency in Microsoft Outlook, Excel, & Word Strong interpersonal skills and track record of establishing strong client relationships Ability to handle stressful situations in a professional manner Ability to manage multiple projects and adhere to conflicting deadlines