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Color Support Specialist

Benjamin Moore & Co

This is a Full-time position in Hackettstown, NJ posted December 24, 2019.

The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world’s third most admired company.

For 135 years, Benjamin Moore has been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day.

We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

You will work in a Color Support Team focusing on new Color Technology, Color Delivery and Color Science.

Team members will complement each other in their disciplines and their approaches to innovative projects and challenges.

Troubleshoots and resolves system problems such as poor color matches, error messages and hardware and software malfunctions.

Counsels dealers on general computer questions and advises on compatible hardware purchases.

Support services: trains dealers and sales personnel on the implementation, use and maintenance of dealer technology products: COLORx, Color Matching, Dispensers and Spectrophotometers.

May install or assist in the installation of the color delivery systems.

Explains and demonstrates the capabilities and various uses of the software program and manuals.

Tests and validates data and feature updates to COLORx, our proprietary electronic and color matching software.

Act as a liaison between the Color Technology Department and the level I service desk.

Communicates relevant technical information to the service desk and identifies recurring issues and reports to appropriate department for resolution.

Required skills and experience: Must have strong problem solving skills and the ability to communicate solutions to a non-technical user Organizational skills and ability to work independently required Requires a minimum of 2 4 years’ experience in related computer field with hands on experience supporting Windows.

Understanding of network essentials, connectivity issues, and dial-in functions is a plus Strong verbal, written and interpersonal skills a must Paint and Benjamin Moore product knowledge as well as Color Delivery Systems skills a plus Demonstrated customer service experience Some Travel (possibly overnight) required