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Digital and eCommerce Technical Applications Engineer

USEReady

This is a Contract position in East Brunswick Township, NJ posted December 15, 2019.

USEReady has an immediate CTH opportunity for a Digital and eCommerce Technical Applications Engineer in East Brunswick, NJ.

The ideal candidate will be responsible to manage and support for the Digital and CRM domains for the entire North and South America region.

Experience with SalesForce Commerce Cloud (formerly Demandware) or similar eCommerce platforms Responsibilities: The ideal candidate will be responsible to manage and support for the Digital and CRM domains for the entire North and South America region.

Manage and drive the deployment of Digital and e-Commerce solutions across the region according to priorities and needs of product brands.

Participate/drive analysis stage, define/develop project and resource planning.

Follow-up/drive evolutions managed by central, engage hands on actions/work arounds to insure agility and reduce delivery timing.

Hands on support and definition of systems and solutions to meet the corporate and regional strategy concerning digital domain (e-commerce, Intranets, CRM, Social Digital in Store etc).

Hands on support and maintenance of Digital, e-Commerce and CRM platforms with an emphasis to manage communications with Information Services central and regional teams.

Develop strong and close relationships with cross-functional Brand teams to form a cohesive and dynamic project team for the execution of critical projects.

Ensures that Information Services delivers the right level of service and identify within Information Services the people who may bring the right answer to the brand’s digital needs.

Insure close working partnership and proximity between Information Services central and regional teams.

Project Management Manages/drives Digital and CRM project portfolio and initiatives.

Previous experience in managing large IS digital related project implementations.

Knowledgeable on core Project/Program management and Agile methodologies.

Experience managing large scale Agile projects and systems implementations.

Experience managing large scale SDLC projects and systems implementations.

Insures that customer needs, concerns or complaints are understood and addressed in accordance with the organizational policy.

Drive business managers to define their needs.

Draw up general functional specifications and drive/participate in the choice of a solution (software, development, etc.) in collaboration with Project Managers or BPM.

Facilitate (hands on) and manage integration activities of Digital, e-Commerce and CRM platforms with any external or internal systems (ERP, WMS, external partners).

Definition and execution of testing campaigns (integration testing and UATs) in close partnership with Information Services central and regional teams.

Strong Business / System analysis hands on skills: ability to formalize, analyze business requirements and assess their IT impacts and engage hands on solutions.

Service Management Monitors client satisfaction of the digital services proposed by Information Services.

Run Support & Management Day to day follow-up of all digital based systems and solutions including but not limited to: orders and their end to end processing, CRM data management, etc.

Communication with business operational teams, front and back-office IT teams, and suppliers (payment, fraud, ) to investigate about potential problems Qualification and follow-up of digital issues and their corrections both regionally and centrally Insure all digital regulatory compliance and audit regulations are met and alleviated.

Management Strong ability to manage Customer Relationships and drive digital for the America’s region
– This includes the ability to establish and/or strengthen positive business relationships between the Brand and Information Services: service and results orientation, professionalism and integrity.

Ability to identify key stakeholders / experience in managing relationships Ability to manage and mentor direct reports and project team members.

Business Environment Ability to understand a Brand strategy, challenges and objectives including good knowledge of the luxury and/or cosmetics industry: markets, challenges, digital positioning.

Ability to develop a strong knowledge of the brand strategy and organization and position with digital based innovation.

Ability to understand and challenge business digital needs.

Technical Expertise Ability to quickly understand our IS&T landscape, architecture and strategy.

In depth hands on knowledge of various technical e-Commerce solutions and web marketing solutions (Analytics, SEO, SEM, Affiliation, Retargeting, ) Related hands on knowledge of CRM tools, Sharepoint etc.

Communication and Collaboration Ability to talk to people at all levels of the organization.

Capacity to adapt the level of communication and synthesis according to the audience.

Knowledge of the IS&T state of the art in the Cosmetics and luxury industries.

Analysis and Decision Making Strong analytical skills including the ability to identify problems, recognize and validate significant information, making connections between data, possible causes of problems and potential hands on innovation to address; ability to investigate relevant data based on business priorities and to weighs relevance and accuracy of information.

Strong ability to anticipate including the ability to identify opportunities in the digital domain; ability to identify risks and investigate/engage hands on solutions to mitigate them; insure current and future awareness of technologies and trends in the digital space Ability to work on multiple projects simultaneously.

Ability to analyze issues and requests and formalize proposals and changes, their impact and workload.

Ability to follow-up development full lifecycle and assist users during testing phase in accordance to clients best practices.

Ability to work independently with little supervision and in a team with other department members, users or consultants.

Effective project management practices that insures timely cost effective and accurate reports and analytical tools for the region.

Key competencies: Experience with SalesForce Commerce Cloud (formerly Demandware) or similar eCommerce platforms Experience with Adobe Campaigns (formerly Neolane) or similar CRM platforms and tools Solid experience with online marketing tools & web-based technologies and development Ideally experienced in international / multi-brands context knowledge about luxury industry / retail industry Agile project management methodologies Personal skills Ability to analyze and summarize Good interpersonal and organizational skills Ability to work independently with minimal supervision Excellent communication skills Proactive team player Profile: University degree in Computer Science or related field Fluent spoken & written English (good command of French is an advantage) Minimum of 7 years’ experience in Digital, eCommerce and CRM domains
– provided by Dice