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Help Desk Support

Smartsource Inc

This is a Contract position in Morris Plains, NJ posted December 14, 2019.

Help Desk Support SmartSource is a technical resource company providing a wide range of IT staffing solutions to companies across the nation.

With access to a diverse pool of over 150,000 skilled, qualified IT consultants, SmartSource has helped companies find and hire the right people since 1996.

We are in need of a help Desk Support Technician.

Responsibilities will include:
· respond to requests for technical assistance in person, via phone, chat or email
· diagnose and resolve technical hardware and software issues
· research questions using available information resources
· advise user on appropriate action
· follow standard help desk procedures
· log all help desk interactions
· administer help desk software
· follow up with customers and users to ensure complete resolution of issues
· redirect problems to correct resource
· identify and escalate situations requiring urgent attention
· track and route problems and requests and document resolutions
· inform management of recurring problems
· stay current with system information, changes and updates
· clean up computers Education and Experience
· working knowledge of fundamental operations of relevant software, hardware and other equipment
· knowledge and experience of customer service practices
· related experience and training in troubleshooting and providing help desk support Key Skills and Competencies
· oral and written communication skills
· learning skills
· customer service orientation
· problem-solving
· adaptability
· team interaction
· attention to detail
· stress tolerance