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Data Center Operator, IT Operations:Data Center Operations

Ieee

This is a Contract position in Piscataway, NJ posted December 24, 2019.

OPS-BThis position will work closely with fellow Operators to learn to operate, monitor, and maintain all computer, network and environmental systems, utilizing escalation procedures for problem resolution. This position is responsible for preparing, scheduling and executing system events relative to the day-to-day operation of the Data Center. The incumbent in this role is also responsible for monitoring all processing during shift and work with support teams to resolve issues that may arise. The incumbent must be able to communicate effectively with Operator team and all other areas of the Company. This position is expected to implement new ideas to improve Operator productivity and efficiency. The Data Center is a 24×7 operation, which requires 24×7 availability including Holiday and Vacation coverage. Monitoring of IEEE Services, and alert on all computer, network and environmental systems for Priority 1 and 2 outages within 15 minutes of a disruption of services. This role typically reports to the Supervisor of Data Center Operations and manages 0 staff.Essential Functions:Specific responsibilities include but are not limited to:* Coordinate support team functions to record and resolve enterprise system and application issues.* Preparation, schedule and execute of system events relative to the day-to-day operation of the Data Center. This includes:* Maintaining (scheduling, monitoring, report distribution)* Automated batch job technologies* Management of the enterprise data backup/protection services.* Must ensure compliance and enforcement of internal best practice policies in support of agreed IT processes.* Additional duties and Responsibilities:* Perform routine system maintenance.* Execute/monitor system backup and restores.* Maintain off-site tape storage rotation.* Monitor alerts for IEEE websites and applications.* Monitor Dynatrace Graph for IEEE website response times.* Start SD Alert process for website/application service disruptions.* Create and update procedural documentation.* Report printing.* Assist with Disaster Recovery exercises.* Inventory paper, printer and other miscellaneous supplies.* Create Shift Status Reports communicating shift activities and problems.* Provide Help Desk coverage during off hours, weekends and when deemed necessary.* Preserve orderly conditions of the command center and server room.* Log and verify access to server room* Position is expected to implement new ideas to improve productivity and efficiency