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Field engineer

Think Anew

This is a Full-time position in Waterford, NJ posted December 15, 2019.

OVERVIEWThe Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems.

They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.

JOB DUTIES:
• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.

• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

• Secures network system by establishing and enforcing policies; defining and monitoring access.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes information systems and organization mission by completing related results as needed.

• Reporting network operational status by gathering, prioritizing information; managing projects.

• Assist with Disaster Recovery operations
• Work in a 24/7 shift environment
• Work as a member of the team, cooperate and assist other members.

• Acts as a technical liaison between clients, customers, and vendors to resolve issues
• Provide one on one application support as needed
• Act as helpdesk escalation point by providing technical support via telephone and remote access SKILLS AND QUALIFICATIONS:
• Understanding of the OSI networking model
• Network Monitoring experience
• Knowledge of various WAN/MAN/LAN technologies for office interconnectivity
• Firewall experience
• Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
• Network setup, administration, and monitoring using concepts of SNMP, IPSec, VLANs, IDS
• Experience with Cisco routers, switches and IOS
• Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.

• Knowledge of and experience with enterprise-scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization, and Collaboration tools are required
• In-depth knowledge of Microsoft Windows Server (2003, 2008) running on 32-bit and 64-bit hardware
• Knowledge of Windows Server (2003-2008) administration required; for example, file and share permissions, user administration, security, networking, and storage administration
• Intermediate server and LAN administration experience
• Perform systems backups and recovery procedures
• Perform routine maintenance and upgrades for IT infrastructure
• Configure applications: SharePoint a plus
• Develop, document and maintain standard operating procedures and configuration
• Web servers (such as Apache HTTPD)
• Clearing server error logs and reporting any failures
• Fundamental knowledge of ASP.NET.

• Install, de-commission and document hardware and software requests as needed
• VMware knowledge (a big plus)
• Experience with load balancer products (a plus)
• Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
• Windows through to version 10 on workstations and laptops TRAVEL: Up to 50% travel REQUIREMENTS:
• Microsoft Certifications-MCSA PREFERRED CERTIFICATIONS:
• Microsoft Certifications (MCP, MCSE, MCSA, CCNA)
• Accredited College Degree in related field or 3-5 Years’ Cisco Switching/Routing and Network Administration related experience