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Parts, returns, oem invoicing coordinator – bilingual english and chinese

America International

This is a Full-time position in Parsippany-Troy Hills, NJ posted December 11, 2019.

Midea is world’s leading technologies group in consumer appliances, HVAC systems, robotics and industrial automation systems, and smart supply chain.

We are rapidly growing here in US and planned to continue expanding the North America operations.

Midea focuses on continuous technological innovation to improve products and services, and to make life more comfortable and pleasant.

Midea Group was listed in Fortune Global 500, ranking 312 in terms of revenue in 2018.

We are currently seeking a PARTS, RETURNS, OEM INVOICING COORDINATOR in aftersales department located in our corp.

office in Parsippany, NJ.

Eessentail Job Responsibilities: Coordinate supply chain between PD and external parts distributor to support the ASP (Authorized Service Providers).

Order/track repair parts supply chain, including refurbishing companies, parts distributors and serve as liaison to global and local parts suppliers.

Monitor and report unusually order patterns, excessive delays in deliveries or back orders, and report on External Part Distributor inventory to minimize surplus obsolesces parts that may be returned.

Develop process and procedure to improve parts availability by alert External Part Distributor of last time buy and no longer available parts so that they can determine if alternative sourcing if required minimizing customer dissatisfaction.

Receive returned product request (RGA) and coordinate shipping, and sale to return product buyer.

Create and send return buyer invoice, monitor wired payments and work with returns buyers to get model and serial number of products actually received on note difference from RGA list to allow finance dept to confirm credit amount.

Calculate, coordinate quarterly OEM service expense for each PD.

Provide summary report to HOD (Head Of Department) on all discrepancies and implement reconciliation.

Create and send invoice to PD and track payments.

Capture, analyze and summarize technical data from all touch points and system data and provide countermeasures, alerts or warnings as dictated by these findings.

Qualification: Bilingual English and Chinese Finance major or related Experience managing external vendor Experience managing escalate customer service issues including interacting with end users MS office skill Excel a must, Powerpoint and Word