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Account Manager

J. Knipper & Company, Inc.

This is a Contract position in Lakewood Township, NJ posted December 14, 2019.

POSITION SUMMARY: Oversees the account team and operational specialists for assigned clients, serving as a primary interface and in conjunction with VP, Key Accounts/Director/Associate Director responsible for the management of client relationships, client satisfaction, and retention.

Provides direction on program solutions and management.

Leads the team in new business implementations.

KEY RESPONSIBILITIES: Program Management Responsibilities Provide client feedback to company subject matter experts and client service teams for development and process improvement Define and develop project and program requirements with client and internal teams Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed Account Management Responsibilities Responsible for supervising all client specific Professional Services activities for assigned accounts Serve as the lead and primary client contact for new business implementations Provide on-going consultation on all aspects of program strategy and program methodology Accurately manage client billing, revenue, forecasting, annual budget and contract renewals Provide regular reports to clients on budget, delivery timelines, program evaluation, recommendations and strategic plans Responsible for maintaining, updating, understanding all client to company interactions Monitors all communication between client and department.

Knows essential responsibilities and requirements for each client In conjunction with PM, lead and/or participate in client status meetings Strategic Client Relationship Responsibilities Responsible for managing overall client relationship in conjunction with VP, Key Accounts/Director/Associate Director Contribute to client satisfaction process for assigned clients and implement corrective action when weaknesses are identified Lead the account team to develop and execute quarterly account reviews and client QBRs People and Resource Management Responsibilities Manages Program Manager(s) and Coordinators aligned with assigned accounts Meets with Program Manager(s) to review workload, answer questions, set priorities Carry out management responsibilities in accordance with the company’s policies and applicable laws Responsibilities include; interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; motivating, developing and disciplining employees; addressing complaints and resolving conflicts Responsible for communicating company vision and objectives in order to drive desired changes The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS : Education/Training: Bachelor’s degree (BA/BS) required Business Experience: Five years’ management experience.

Experience within the pharma industry and client management or customer service is highly desirable .

KNOWLEDGE, SKILLS & ABILITIES :
· Ability to build strong, productive relationships with clients and internal teams
· Superior interpersonal, presentation, and communication skills
· Ability to collaborate with clients to achieve marketing and business goals
· Must be able to work independently, accepting accountability for achieving defined goals and objectives
· Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues
· Training
· Proven ability to multitask and manage projects to successful completion
· Proficient in MS Office Programs (Word, Excel, Outlook and PowerPoint)