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Account manager

Crawford Thomas Recruiting

This is a Full-time position in Englewood, NJ posted December 11, 2019.

Duties and Responsibilities: Customer retention is the single most important responsibility of the entire Service Department Reports all customer complaints or requests immediately to route sales person or district route manager Makes route deliveries in the most efficient and timely manner, ensuring complete coverage Is thoroughly knowledgeable on the company’s products, services, policies and procedures Services all customers according to the policies established by the company, ensuring that these customers always receive the finest possible service Assists in replacing garments as needed to maintain all of our users in good serviceable garments, of a grade commensurate with their job and work environment Works in coordination with the super route sales person and customer relations manager to obtain and meet assigned renewal goals Establishes rapport and maintains a good relationship between the company and customers Works in harmony and coordination with personnel of other departments as required Actively assists and participates in the collection of data and material on our competitors from existing customers or other sources Makes sure the vehicle is well organized and stays organized all day Assists super route sales person in insuring that all merchandise is retrieved or billed.

i.e.: Exchanges, RAN’s, Canceled men or accounts Makes sure all products are exchanged when invoiced Knows all procedures and requirements for collections and distribution Makes certain all orders coming from make-up department are as asked for on the rental sales order before loading for delivery Makes sure all garments cancelled are marked out and recorded on the garments cancel log Learns all necessary paper work to become a route sales person Actively participates and supports super route sales person in striving to accomplish new sales to existing customers Attends all meetings and training sessions Maintains a neat personal appearance Never argues with customer; doesn’t lose temper Drives courteously and safely at all times.

Keeps truck clean and well maintained Is a professional Essential Job Functions: Honesty, respect, teamwork and a self-starter Uphold confidentiality regarding customer, employee, and company information Written and mathematical skills to do job Maintain a valid driver’s license Maintain insurability (clean driving record in accordance to insurance company guidelines) Able to read and communicate in English Operate motor vehicle Aggressively pursues desire to learn and perform all duties of route sales person Able to work side by side with a partner and independently Able to pass a heavy physical and pre-employment drug screening Participate in pre-employment and annual defensive driving course Able to pass a heavy physical and pre-employment drug screening Participate in pre-employment and annual defensive driving course Bachelor’s Degree Required Compensation: Starts at $39k salary during first three months of training, once completed base automatically goes up to $50k plus commission.