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Director Program Management

GEP Worldwide

This is a Contract position in Clark, NJ posted December 24, 2019.

Role Overview:

Senior Project Manager is a focal point within the GEP implementation team for the customer responsible for the design and deployment of the SMART by GEP Solution (Sourcing, Supplier Management, Contracts, Savings Projects and Procure to Pay) to meet customer business needs.

As functional experts, they need to have the ability to understand customer needs from the solution and accurately comprehend these for coordinating the build, testing and deployment of SMART and associated business processes. Their primary responsibility involves building a complete project plan for implementation with the customer and ensure that the right resources are aligned on either side to meet the project demands. They are often required to work within the technology framework and the product guidelines to solution the right approach and business process for the customer to ensure their needs are meet through an industry wide followed/acceptable solution with
minimum or no customization to the product

New Implementation Projects:
Developing implementation project plan with the customer

Comprehend their business needs and providing them with the right solution that can work within the product framework

Managing customer stakeholders and ensuring their requirements and concerns are heard and well-coordinated internally

Be GEP face to the customer and provide a unified response back to the customer on behalf of the Team

Deployment responsibilities include assisting customers throughout the various phases of

implementation process. Associate Project Manager/Project Manager is primarily responsible for constructing and maintenance of Business and Technical requirement documents with the customers and internal GEP resources

Will assist with all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user and supplier set-up

To act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management

Responsible for managing GEP resources deployed during the implementation

Customer Focus:
Senior Project Manager co-owns the responsibility of customer satisfaction with the Account Executive, during the successful deployment of solutions

They will be responsible for scouting potential upsell opportunities with the client for SMART

They will act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management

Possesses ability to learn to be conversant in features, functionality and applicability of the entire SMART by GEP suite including Sourcing, Contract Management, Supplier Management as well as Procure to Pay

Possess expert knowledge in at least one area of the suite

Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client)

Teamwork:

Manage a team of BAs deployed during the implementation. Ensure right talent is nurtured
and provided opportunities
Executes with minimal guidance and shows strong initiative
Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project
Proactively collaborates with manager and teammates to anticipate and respond to issues that could impact solution deployment (e.g., change in scope)

Primary Skill:
Experience in managing technology implementation projects
Functional experience in procurement (preferably in the Procure to Pay space)
In depth knowledge of Source to Pay solution
Capable to solution complex business/procurement situations through a combination of functional and technology implementation experience
Technology appreciator and ability to work with multiple teams in a start-up like setup to achieve end objectives
Focus on customer satisfaction and service
Good Communication
Exposure to customer management
Ability to understand customer requirements
Ability to document requirement correctly and maintain
Willingness to drive things to closure irrespective of the odds

Secondary Skills (Preferred):
Preferable exposure to leading industry ERPs like SAP and Oracle for procurement domain

Behavioral Skills:
Team management
Customer management
Team Player
Quick learner
Adaptable to changes in technology
Should be able to work with teams of varying nature
Should be open for flexible work hours