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Service account manager


This is a Full-time position in Clifton, NJ posted December 12, 2019.

Due to tremendous growth throughout the company, we are seeking an experienced Service Account Manager with an entrepreneurial spirit to join our team in Greater New York metro servicing our Healthcare Commercial Laundry customers in New York City.

The ideal candidate will have route sales/route management or hospitality industry experience and 3-5 years of experience managing people.Responsibilities:The primary focus of this position is to manage, direct and develop all quality initiatives and aspects related to customer relations and service management to include, but not limited to:Hire, train, develop and coach service personnel.Responsible for training and certification of all compliance areas.Daily execution of all service routes and customer interactions.Route Logistics – Routing of Accounts.Daily merchandise control of all clean and soiled products.Daily coaching, training and monitoring of route performance through check in process.Manage daily account functions.

(audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc)Accuracy and timeliness of daily invoices.Ensure service personnel compliance to company service and quality standards.Manage all daily productivity and performance expectations.Support route, sales and administrative personnel.Manage and maintain a recurring revenue stream.Execute business plan for renewing, expanding and developing route business.Ensure 100% completion of quarterly customer contacts and audits.Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.Account improvement with new products and services.Manage and schedule all routine maintenance on company trucks.Manage invoice reconciliation, invoice printing and report monitoring.Support and assist sales culture throughout the organization.Promote safety, security and self-development.Support an empowered, self-directed team.Adhere to all policies, guidelines and outside agency compliance.Professionally respect and embrace our company’s Goals and Values.Requirements:Minimum of four years of route management experience preferredBachelor’s Degree or equivalent managerial experienceWillingness to travel locally 70% in the fieldAbility to manage and maintain a recurring revenue streamMust possess a clean driving recordMust possess exceptional customer service skillsMust have effective written and verbal communication skillsMust be able to work ethically and independentlyAbility to analyze sales opportunities and determine customer needs assessmentsAbility to develop route structure based on new accounts and expansionExcellent leadership, interpersonal, motivational, and customer service skillsMust be detail oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skillsMust be able to interpret reports and performance tracking mechanismsNeed to have high energy with the ability to multi-taskPhysical requirements:Ability to manage a route environmentAbility to train new hires as neededAbility to lift at least 25 lbsAbility to tolerate moderate traffic scenarios on a weekly basisAbility to manage and maintain a consistent physical work flowPosition requires strong time management skills as well as a results-oriented service mentalityAbility to maintain a pleasant and positive attitude under unpleasant and diverse situationsBenefits:We offer significant opportunities for growth and career advancement.

We offer a competitive benefit package that includes:Medical, Dental, STD insuranceMedical and Dependent Care Flexible Spending AccountsEmployer paid LTD and Life / AD&D insurance401k with Employer matchCompany-provided cell phone and laptopProfessional and stable industry and companyCompany overview:Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market.

ImageFIRST’s 41 locations nationwide serve over 10,000 medical offices every week, providing linen, patient gowns and scrubs while partnering with our customers to better manage linen inventory.

Our unique approach to the healthcare market allows ImageFIRST to maintain a customer retention rate above 95%.EOE/Drug Free Workplace