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Technical account manager


This is a Full-time position in Hoboken, NJ posted November 30, 2019.

Technical Account Manager / IT Training: Job DescriptionGovPilot has an exciting opening for an Account Manager / Trainer position!

Government has lagged behind the private sector in adopting technology, you will be tasked with demonstrating how our modules can make the day of a municipal employee far easier.

In this direct sales role, you will have the ability to upsell our existing customer base from our catalog of over 125 modules designed to streamline government operations.

You can earn significant commissions through servicing and upselling your existing customer base. You will work with our Management, Sales, Onboarding, Customer Support and I.T.

Teams to ensure your customer is receiving the service they deserve.

You will truly be the eyes and ears of our company harvesting insight on how we can improve our product, onboarding, and customer support initiatives. As an ideal candidate, you have excellent interpersonal skills.

extensive experience building and managing relationships and possess superior skills in learning new technology.

Responsibilities Develop expert level understanding of GovPilot SolutionsDetermine opportunities and recommend GovPilot’s solutions.Develop strong relationships with government employees, managers and elected officialsPresent and lead customer discussions to advance the sales process.Manage the full customer life-cycle from Onboarding to RenewalEnsure successful adoption of the GovPilot platform; hold on site trainings as necessaryManage customer health to identify and effectively mitigate churnDemonstrate discipline in meeting various goals, especially customer outreach effortsContinually focus on operational enhancements and work with team leads to implement changeServe as a customer advocate gather and determine the implications of customer feedback on product needs Required 5+ Years of Account Management / Sales ExperienceSuperior skills in learning and using various tech applicationsVehicle and willingness to travelWhat We Look ForOutward, inquisitive personality who enjoys meeting and conversing with new people Tech Geek…you are excited by technology, ability to learn new applications quicklyPossess and have demonstrated proven sales skills Familiarity with Salesforce, SalesLoft, Deltek, LinkedIn Sales Navigator, and Lucidchart is helpfulTeam player About GovPilotGovPilot is a cloud-based Government Management Platform, It offers governments the ability to make data driven decisions.

We do this by transitioning departments off of antiquated paper processes and single purpose applications, to a single, unified, cloud based platform.

Having departments and employees working within the same environment offers a number of benefits.

Primarily, It breaks down the siloed walls & communication bottlenecks, created through fragmented departments.

The government can now work with far greater efficiency. The CultureGovPilot is rapidly expanding and looking to hire talented, goal oriented, driven individuals.

We foster a diverse culture, where an entrepreneurial mindset is rewarded.

We look for people who want to grow both personally and professionally.

We look for self-starters who want to carry the ball, people who take opportunities and run with them.

We look for people who are comfortable with taking risks.

Still a small software company with a head count under 30, we typically look to promote from within. PerksPerks include quarterly out-of-office events like rock climbing, go kart racing, cooking classes, hikes, scavenger hunts, etc…,We offer healthy snacks & coffee as well as delivered meals, if you wish to work through lunch.

Our dress code is casual, there is a sense of camaraderie at GovPilot.

Our hardworking employees are recognized for their accomplishments at TownHall meetings held monthly.

The LocationGovPilot is located in Hoboken’s bustling downtown district, close to everything you’d want and need!

Lunch with a view?

Take a short walk to scenic Sinatra Park.

Happy hour?

Choose from a wide array of restaurants and bars.


We are across the street from the path station.

Meeting friends in Manhattan after work?

The nearby PATH train will have you there in minutes!